We're 100% committed to making you happy. Each case is hand-checked by a member of Team Hgcase before it goes out the door to ensure you get the best!
Notes:
If you choose a customized product, we do not accept returns if there are no quality issues
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
How do I return an item?
- Please reach out to Hgcaseparty customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
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Hgcaseparty support will share the corresponding return address with you within 24 working hours.
- For the refund to be processed in a timely manner, please be sure to send a return notification to Hgcaseparty with the following information:
- Name of the courier
- Tracking number
Refunds
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hgcaseparty@outlook.com.
Returning Your Item
Please email us at hgcaseparty@outlook.com and provide a detailed description of the issue. Please allow 1-2 business days for a response from us and we will provide with the specific return instructions.
When sending an item back to us please understand the shipping costs are your responsibility. However, If we believe that your item has a quality-related defect, we will credit the shipping costs back to you.
We recommend that when sending an item back to us, you use a carrier that offers shipment tracking or either insure your package for a safe return to ensure the shipment is covered for any damages or loss in transit. If you choose to use a carrier that does not offer tracking or insurance, you will be responsible if the item is lost or damaged during shipping.
